January 22, 2018
Berkeley Propane Backlog
Below is the press release from Berkeley Propane Company regarding the backlog:
Berkeley Propane Company is experiencing a historically high request for propane this winter. Beginning late December, the requests for tank fills tripled in volume which added to an existing backlog of providing service to our consumers that has grown beyond a reasonable amount of time. We are doing everything in our power to rectify and gain ground. The situation worsened when the snow and ice shut down deliveries for almost a week. Currently, Berkeley Propane has approximately 670 orders for tank refills.
We are fully staffed and have our trucks running seven days a week. Between the three trucks, our drivers are able to fill approximately 40 tanks per day. However, due to the continuing cold weather, Berkeley Propane has been receiving around 25 new requests a day in addition to the existing orders.
And although we would like to retain our customers, we understand that their safety and need for heat comes first. We have included additional Berkeley Electric Cooperative assistance in answering the large volume of calls to Berkeley Propane.
Although we have offered to allow other companies to fill tank requests, this is not occurring due to liability concerns and the fact that the other companies are fully engaged in servicing their own customers. However, if a member owns their own tank, they are free to have any company that will service them come out and fill their tank. Other options include; (a) wait as we attempt to gain ground as we implement additional resources and time saving processes to complete more daily fills. (b) the customer can switch service providers and allow them to take over the service, (c) the customer can purchase the tank. The liability and maintenance of the tank will transfer to the new owner and we will provide a letter of release to where they can contract any provider to fill the tank.
Berkeley Propane currently serves just over 4,000 accounts and has, up until now, been able to serve the needs of our members with existing resources. Unfortunately, a combination of factors began late fall that have worked into an extremely difficult situation as high demand from colder than normal weather coupled with the roads being shut down by the winter storm created a situation beyond our control. We are taking full responsibility and are doing everything possible to meet our customers’ needs and sincerely apologize for this unfortunate situation.